A. If you were expecting a direct deposit of your refund, check your bank statement or call your bank before contacting DRS. If you do need to contact DRS, have your bank account number and your bank’s routing number available when you call.
If a check was issued but you did not receive it and more than 10 days has elapsed since the process date, submit Form CT-3911, Taxpayer Statement Regarding Refund.
This answer is intended to provide general information concerning a frequently asked question about a current position, policy, or practice associated with the taxes administered by the Connecticut Department of Revenue Services. It may include an informal interpretation of Connecticut tax law by the Department of Revenue Services (DRS). However, it is not intended to serve as a legal ruling.